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Legal Terms That Work for You

Our legal framework covers how your account, your data, and your transactions are handled on 77bit — everything from how JazzCash and Easypaisa deposits are recorded to how we protect your personal details.

Account & Wallet PolicyData Privacy RightsJurisdiction-Dependent AccessJazzCash & Easypaisa Transaction RecordsContact & Dispute Paths
77bit Legal Terms That Work for You
DATA, SECURITY AND YOUR ACCOUNT

How 77bit Handles Your Information

Account security and data handling sit at the centre of how we operate. When you register and verify your wallet — whether that is Raast, JazzCash, or Easypaisa — the information you provide is used only for account operation, identity verification, and transaction records. We do not sell your data to third parties and do not use it for purposes outside your account relationship with us.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences through your browser settings at any time without losing account access.

Account Data Retention

Your account records — including transaction history for JazzCash, Easypaisa, and Raast payments — are retained for as long as your account is active and for a period after closure as required by applicable rules.

Login and Wallet Security

Account access uses OTP verification tied to your registered mobile number. We never ask for your wallet PIN through chat or email — any message doing so is not from us and should be reported immediately.

Requesting Changes or Deletion

You can request a copy of your account data or ask for deletion by contacting our policy inbox. We confirm receipt and process requests within the timeframe allowed under applicable local rules.

REACH THE RIGHT TEAM

Legal and Account Support Contacts

Policy questions, data requests, and account disputes go through dedicated paths — not the general chat queue. Use the contact routes below to make sure your query lands with the team that can actually resolve it.

Live Chat Support Reach the support team directly through the chat widget in your account. For legal or privacy queries, select the Account & Policy option at the start of the chat to route correctly.
Email for Policy Requests Data access requests, deletion requests, and formal legal correspondence go to our policy inbox. Response times depend on query complexity; you will receive a confirmation on receipt.
Account Help via Mobile Log in from your mobile browser or app, go to Account Settings, and select Help & Disputes to submit a formal account complaint with a documented trail.

Common Legal and Policy Questions

These are the questions we hear most from account holders in Pakistan about their rights, data, and how our policies apply to them.

Access depends on whether local law in your region permits use of this kind of platform. We do not make eligibility determinations on your behalf — check applicable local rules before registering.

Send a written data access request to our policy email address from your registered contact. We confirm receipt and respond within the timeframe set by applicable rules for your region.

We record the transaction reference, amount, timestamp, and your account ID. Your mobile wallet PIN is never visible to us — payments process through the wallet provider's own secure confirmation flow.

Yes. Submit a deletion request through the policy inbox or via Account Settings on mobile. Some records may be retained for a defined period after closure where applicable rules require it.

We notify you through your registered contact before changes take effect. If you disagree, request account closure before the effective date. Continued use after that date means you accept the updated terms.

Raise a formal complaint through the Account Help path in your mobile account settings, or write to the policy inbox. We log every complaint with a reference number and respond with a resolution path.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.